Gainesville Placement Opportunities

Please take  a look at the below opportunities: 

1. Client Services Remote Service Technician

Responsibilities:

• Actively listen to customer needs and offer appropriate education of products and services to prevent churn.
• Respond real time to customer Inbound questions and problems.
• Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation.
• Utilize resources to upsell and explain competitive edge.
• Effective use of persuasive techniques to overcome objections. 
• Educate customers in the use of installed products, service offerings, billing, charges, and product features.
• Resolve customer complaints and situations calmly and courteously.
• Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet.
• Troubleshoot and resolve issues when the customer is using a smartphone app.
• Meets retention, sales and customer service performance metrics.
• Explain and instruct the customer on the value and operation of the product and service.
• Retain customers at high risk for churn.

Skills:

• Can demonstrate active learning skills, ownership and empathy in providing a customer with the service they need.
• Ability to interpret a flow chart to deliver a work process.
• Demonstrated ability to listen, diagnose troubleshoot and solve technical and service related issues.
• Communicate technical directions over the phone to inexperienced computer users.
• Ability to learn new technical concepts quickly.
• Communicate and present complex information effectively on the telephone demonstrating a professional tone, voice inflection and intonation. 
• Strong organizational and multitasking skills.
• Ability to follow written instructions and integrate changes in instruction effectively.
• Strong written communication skills.

Qualifications:

• 1 year of related experience in a customer service and/or technical support environment.
• Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding).
• Working knowledge of computers, smart phones, tablets and other peripheral devices.
• Successfully pass our technical test and complete our interview process.
• Pass an extensive background check.

Working for Support.com:

• $11.00 per hour*
  
• Testing required
• Overtime Available
• 100% Work from Home
• Medical, Dental, Vision benefits
• 401K plan
• Paid Time Off
• Paid Training
• Promotional Opportunities
• Employee Stock Purchase Plan

*$10.50 per hour plus $.50 cent per hour for reimbursement

Support.com is an Equal Opportunity Employer

APPLY HERE TO OPPORTUNITY #1 

2. Entry Level Technical Support Professionals Needed! (Confidential)

Job Description:

There are many openings for entry level technicians and desktop support professionals where you will be providing technical support and hardware maintenance to our clients.  

**Troubleshooting Windows Operating Systems (XP, Windows 7)
**Handling PC hardware issues and printer issues
**Setting up and maintaining user desktop environments
**Must be able to manage help desk tickets and provide good call resolution time


Other duties will include setting up peripherals, maintaining inventories and organizing IT parts and equipment.

• Troubleshooting Windows Operating Systems (XP, Windows 7)
• Handling PC hardware issues and printer issues
• Setting up and maintaining user desktop environments
• Must be able to manage help desk tickets and provide good call resolution time

Job Requirements:

We are looking at candidates who possess the following:

• Good customer service and communication skills.
• Good organization skills.
• Must possess the ability to learn new technologies and pass IT certifications if required.

APPLY HERE TO OPPORTUNITY #2